Última actualización: 2026-04-06

Privacy Policy

Last Updated: April 6, 2026

1. Introduction

PrimeStream IPTV ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

2.1 Account Information

• Email address


• Name


• Password (encrypted)


• Account type (Client, Reseller, Maestro)

2.2 Usage Data



• Watch history (stored locally, optional)


• Favorites and playlists


• App usage statistics


• Device information (OS, version)

2.3 Payment Information


We do NOT store payment card details. All payment processing is handled securely by:

• Paddle


• Coinbase


• PayPal

2.4 IPTV Content Sources


We do NOT collect, store, or monitor:

• Your IPTV playlists or URLs


• Content you watch


• Streaming sources

3. How We Use Your Information

We use collected information to:


• Provide and maintain the service


• Process subscriptions and payments


• Send important service updates


• Provide customer support


• Improve app features and user experience


• Prevent fraud and abuse

4. Data Sharing

We do NOT sell your personal data. We may share information with:


• Payment Processors: Paddle, Coinbase, PayPal (for payment processing only)


• Service Providers: Hosting, analytics (with strict confidentiality agreements)


• Legal Requirements: If required by law or to protect our rights

5. Data Storage and Security

5.1 Security Measures



• Encrypted passwords (bcrypt)


• Secure HTTPS connections


• Regular security audits


• Access controls and authentication

5.2 Data Retention


We retain your data:

• Account information: Until account deletion


• Transaction history: 7 years (legal requirement)


• Usage data: 2 years

6. Your Rights (GDPR)

Under EU law, you have the right to:


• Access: Request a copy of your data


• Rectification: Correct inaccurate data


• Erasure: Delete your account and data


• Portability: Export your data


• Object: Opt-out of certain data processing


• Withdraw Consent: At any time

To exercise these rights, contact: [email protected]

7. Cookies and Tracking

We use minimal cookies for:


• Authentication


• Session management


• User preferences

No third-party advertising or tracking cookies are used.

8. Children's Privacy

PrimeStream IPTV is not intended for children under 16. We do not knowingly collect data from children.

9. International Data Transfers

Your data may be processed in servers located in the EU. We ensure adequate protection for international transfers.

10. Parental Control

Our Parental Control feature (PIN protection) is stored locally and encrypted. We do not have access to your PIN.

11. Changes to This Policy

We may update this Privacy Policy. We will notify users of significant changes via email or in-app notification.

12. Contact Us

For privacy questions or data requests:


• Email: [email protected]


• Data Protection Officer: [email protected]

13. Complaints

You have the right to lodge a complaint with your local data protection authority.